Your Right to Change Your Mind

You have the right to return products within 14 days of receipt. Follow these guidelines for a smooth process:

1. Return Notification and Timeline

  • Notify us of your intent to return within 14 days of product receipt.
  • Return the products to us within 14 days of notifying us.

2. Postage and Refunds

  • Receive a refund for standard postage paid for order delivery.
  • You’re responsible for return postage costs.

3. Product Condition and Packaging

  • Products must be returned in their original condition.
  • Keep blister packaging intact; breaking hygiene seals voids return.

How to Return

  • Email [email protected] with your cancellation notice.
  • Include name, address, order details, phone, and email.

Damaged and Faulty Product

  • Contact us if you receive damaged or faulty products.
  • We’ll send a replacement free of charge.

Refunds

  • Refunds processed upon receiving returned products.
  • Allow up to 10 working days for refund processing.
  • Refund credited to the original payment card.

Refund Exclusions

  • Broken hygiene seal or blister pack prohibits return.
  • Reasonable inspection allowed, but used products cannot be returned.
  • Exception: damaged or faulty products.

Note: Follow these guidelines for hassle-free returns. Contact [email protected] for queries.

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